Editorial Complaints Policy

At Okos Nature CBD, we strive to maintain the highest standards of journalistic integrity and accuracy. We value feedback from our readers and take complaints seriously. This Editorial Complaints Policy outlines our commitment to addressing complaints and ensuring transparency in our editorial processes.

Complaints Process:

If you have a complaint regarding any content published on Okos Nature CBD Magazine, including articles, features, or other editorial materials, please follow the process outlined below:

a. Contact us: Please send an email to [email protected] with the following information:

  • Your name and contact details
  • Date and title of the article or content in question
  • A clear and concise description of your complaint, including specific concerns and any supporting evidence or references

b. Acknowledgment: We will acknowledge receipt of your complaint within [X] business days and provide an approximate timeframe for a response.

c. Investigation: Our editorial team will thoroughly review your complaint and investigate the issue raised. This may involve consulting relevant writers, editors, and other individuals involved in the creation and publication of the content.

d. Response: We will provide a written response to your complaint, addressing the concerns raised and providing an explanation of our findings. We aim to respond within [X] business days; however, in more complex cases, this timeframe may be extended. Our response will be fair, impartial, and based on our assessment of the facts and our editorial guidelines.

Corrections and Retractions:

If we determine that an error or inaccuracy has occurred in our published content, we are committed to correcting or retracting the information as appropriate. In such cases:

a. Corrections: We will promptly correct any factual errors, inaccuracies, or omissions in the content. The correction will be clearly identified and appended to the original article, indicating the nature of the correction and the updated information.

b. Retractions: In cases where serious inaccuracies or ethical breaches have occurred, we may retract the content in question. Retractions will be clearly marked and accompanied by an explanation of the reasons for the retraction.

Appeals:

If you are not satisfied with the response to your complaint, you have the option to submit an appeal. To initiate an appeal, please send an email to [email protected] within [X] business days of receiving our response. Your appeal should clearly state the reasons for your dissatisfaction and any additional information or evidence supporting your position.

Our appeals process will involve a review by senior members of our editorial team who were not directly involved in the initial complaint investigation. We will provide a written response to the appeal, outlining our final decision, which will be considered binding.

External Resolution:

If you are not satisfied with the outcome of the appeals process, you may choose to seek external resolution through relevant industry bodies or regulatory authorities.

Confidentiality:

We treat all complaints and appeals with strict confidentiality. Your personal information will only be used for the purpose of investigating and responding to your complaint. We will not disclose your personal information to third parties unless required by law.

Policy Review:

We regularly review and update our Editorial Complaints Policy to ensure its effectiveness. Any updates will be published on our website with the revised effective date.

Contact Us:

If you have any questions or concerns regarding our Editorial Complaints Policy or would like to submit a complaint, please contact us at [email protected].

Date: 27-7-2023